Decisions

What you get. What you control.

Every tag carries a suggested action. A policy turns tags into a decision. You choose how much of it we execute.

Tags and actions

A policy maps tags to a decision.

Decisions are allow, step_up, review, block and kyc. Presets for crypto, fintech, gaming, marketplaces, SaaS and dating are the starting point; you never begin from an empty table.

Signals tier and up
policy
# preset: crypto_sea_v3 (excerpt)
email.disposable                 → require_phone
phone.voip + ip.datacenter       → step_up
device.shared_with_banned        → review
card.testing_pattern             → block
kyc.recommended                  → kyc          # partner: sumsub
Policies and custom tags

Edit the table. Write your own rules.

Confidence thresholds per tag, allowlists for VIPs and partners, quiet windows for promo launches, and event rules that emit custom.* tags into the same policy table as ours.

Service tier
Tags
custom.withdrawal_burstcustom.vip_allowlistedcustom.launch_quiet_window
custom rule
rule "withdrawal burst":
  when count(withdrawal, 1h) >= 3 and sum(amount, 1h) > 50000
  emit custom.withdrawal_burst confidence 0.9
  then hold + step_up
Autopilot

Ordent executes. You keep the undo button.

Step-up widget, withdrawal hold via webhook, KYC routing, release on pass. Per-policy switch, a daily cap on automatic blocks that drops the policy back to Recommend if it trips, a full log, one-click reversal.

Service tier
response · autopilot
"actions": [
  { "type": "widget.step_up", "status": "shown",  "channel": "phone" },
  { "type": "webhook.hold",   "status": "sent",   "target": "withdrawal" },
  { "type": "kyc.route",      "status": "opened", "partner": "sumsub" }
],
"reversible_until": "2026-09-10T10:41:03Z"
Step-up widget

A drop-in for your end users.

Email or phone confirmation, device confirmation, a light challenge when a policy says step_up. Your colors, your copy, your languages. Appeals go through the same widget, so a wrongly held user has a way back without writing to support.

Service tier
widget
<script src="https://cdn.ordent.io/widget.js"></script>
<script>
  Ordent.widget.mount({ user: "usr_0f3a", theme: { accent: "#2E1FD9" } });
</script>
Ops panel

The review queue, inside your own admin.

Review queue, user timeline and cluster explorer, embeddable as an iframe with a scoped token, or used in the Ordent back-office. Your support team sees the columns and actions you allow, nothing else.

Service tier
embed
<iframe src="https://app.ordent.io/embed/ops?token=ops_ro_…"
        allow="clipboard-write" style="width:100%;height:720px;border:0"></iframe>
KYC routing

Verify the users who need it. Skip the rest.

kyc.recommended opens a verification flow with a partner you pick. Sumsub first. The partner bills you at their published price; the audit trail stays on our side, next to the tags that sent the user there.

Signals tier and up · partner bills you directly
Tags
kyc.recommendedkyc.passedkyc.failed
AI analyst and weekly report

The analyst you didn't hire.

Explains every case in plain language, proposes policy changes with the evidence, drafts dispute packages, and sends a Monday report: what was stopped, what was routed, what it saved.

Service tier
report
Monday report · week 37
 
Stopped      212 signups · 9 card-testing bursts
Routed        41 users to Sumsub · 33 passed
Saved      ≈ $2,700 on verification vs. verifying everyone
Suggest    raise threshold on ip.datacenter to 0.9 — 34 false positives
           from corporate networks last week. Apply? [yes] [show]
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